Other comments:


“I attended a Merial Masterclass and found the course really interesting. I enjoyed the relaxed setting and format with lots of interaction and discussion. The content of the course really got me thinking about how we handle clients and how we run our reception, with lots of good tips. I really enjoyed the speaker and how she ran the class”
Amanda Gibson, Head Nurse, Kynance Veterinary Clinic.


“A very enjoyable and informative afternoon, lots of common sense ideas and tips in a pleasant, relaxed atmosphere – more please!”
Anne Thompson, Practice Manager, Aln Veterinary Group, Alnwick.


“I would have no hesitation in recommending the course to potential future delegates”
Glynis Cook, Practice Manager, Wright and Morten, Macclesfield

The following comments are feedback from bespoke in-practice workshops.

"Like many Practices certain areas are neglected and we felt our Receptionists were the poor relations when it comes to CPD. Previous experiences of working with Caroline convinced us that she was the right person to plan and run a workshop. Her professional approach and interpersonal skills were just what we needed.

Caroline's enthusiasm and attention to detail made the day a huge success and very interactive. Most importantly for us, new ideas are being actioned and improving our working environment and service delivery. Caroline certainly gives value for money by going that extra mile to ensure perfection is achieved."
Penny Bredemear, Practice Manager, The Wylie Veterinary Centre, Upminster, Essex.


“I would like to express my thanks to you for your recent visit to Frean and Smyth Veterinary Surgery.

I have nursed for many years and since becoming a manager I am constantly looking for ways to motivate both myself and my team. Your talk was both inspirational and encouraging.

Your clear communication skills, easy going and often humorous personality enabled the team to relax and concentrate. The feedback from the team has been extremely positive and we have already begun implementing some of your ideas.

My expectations were exceeded and my team inspired. Once again, thank you very much”
Melody Farrer, Practice Manager, Frean and Smyth Veterinary Surgeons