| 19. |
Undertaken staff recruitment and development projects. |
| 20. |
Undertaken projects to improve motivation and morale. |
| 21. |
Conducted training workshops on a range of subjects including client care, successful complaint handling and communication skills. |
| 22. |
Worked with practices on a range of people development initiatives. |
| 23. |
Been involved in mentoring programmes and the provision of support for new managers. |
| 24. |
Implemented appraisal systems. |
| 25. |
Coached others on how to run successful meetings. |
| 26. |
Planned and driven every stage of business re-structuring: Analysis, evaluating options through to successful conclusion. |
| 27. |
Conducted feasibility studies. |
| 28. |
Constructed and implemented staff and client research. |
| 29. |
Implemented client care projects, such as healthcare plans and other initiatives. |
| 30. |
Assisted practices in the management of change. |
