This article by Jeremy Johnson appeared in the July 2008 issue of Veterinary Practice. Staying ahead in the drugs race. This article by Jeremy Johnson appeared in the April 2008 issue of Veterinary Times. What's Next for Farm Practice? This article by Jeremy Johnson appeared in the Veterinary Business Journal, June 2007. Your market is all about relationships... The following articles by Jeremy Johnson have appeared in Veterinary Review. Have you got your house in order? (VR 138) 'Still peddling drugs?' or making the most of fresh opportunities? (VR 118) Suitably qualified? Who cares! And who should? (VR 126) The following articles appear in Impact™, a CD and web-based practice development programme owned by Merial Animal Health Ltd. The articles are written by Caroline Johnson and are reproduced here with the kind permission of Merial Animal Health Ltd, who own the copyright. Building the practice team: motivation Building the practice team: skill development The selection and retention of fantastic staff Internal Practice Communication Focus on Clients Thinking success Practice Promotion and Client Bonding - Part 1 Practice Promotion and Client Bonding – Part 2 The following articles have been written by Jeremy and Caroline Johnson and have appeared in the Veterinary Business Journal. They are reproduced here with the kind permission of Veterinary Business Development Ltd. For more information log on to www.vbd.co.uk. Veterinary Business Journal 69 Veterinary Business Journal 75 Veterinary Business Journal 76 The following articles have been written by Caroline Johnson and have appeared in various editions of Veterinary Management for Today.  They are reproduced here with the kind permission of Vision Online Publishing.  For more information log on to www.visionline.co.uk Making the most of your reception area Successful Complaint Handling Time Management Recruitment of Staff Adding value when asking for payment Adding Value: Getting The Most Out Of Your Practice Adding Value to the Phone Around Quote Running successful meetings Implementing Appraisals NB: All articles require Adobe Acrobat. Click the link to download the latest version.

All articles are reproduced with the kind permission of the journals named.